Refund Policy – Legendary R&B Soul
At Legendary R&B Soul, our goal is to provide high-quality merchandise, meaningful memberships, and a smooth digital experience. We understand that sometimes things don’t go as planned, so this Refund Policy outlines when and how refunds may be requested.
By purchasing from Legendary R&B Soul, you agree to this Refund Policy.
1. Merchandise (Physical Products)
We want you to love your Legendary R&B Soul merchandise. If you are not satisfied, you may return or exchange eligible items under the following conditions:
Return Window: You may request a refund within 14 days of receiving your order.
Item Condition: Returned items must be unused, unworn, and in the same condition you received them. All tags, labels, and original packaging must be intact.
Non-Returnable Items:
Gift cards or promotional vouchers.
Sale/discounted items (unless defective).
Personalized/customized merchandise.
Defective or Wrong Item: If you receive a damaged, defective, or incorrect product, we will cover the full return shipping cost and either replace the item or issue a full refund.
Customer Responsibility: If you are returning for other reasons (e.g., size exchange, change of mind), you will be responsible for return shipping.
Refund Processing: Once your return is received and inspected, refunds will be issued to the original payment method within 7–10 business days.
2. Memberships & Subscriptions
Your membership gives you instant access to exclusive R&B content, forums, and premium features. Due to this immediate access, we generally cannot offer refunds once a subscription has started.
No Refunds After Access: Once you have logged into your member area, refunds are not available.
Cancellations:
You may cancel at any time via your account dashboard.
Cancellation stops future charges but does not refund past payments.
Exceptions: A refund may be considered if:
You were billed by mistake (duplicate charge).
Technical issues prevent access, and our support team cannot resolve them.
Trials: If a free trial is offered, you must cancel before the trial ends to avoid being charged.
3. Digital Content (Tracks, Downloads, and Exclusive Media)
All sales are final. Because digital tracks and downloads are delivered instantly, refunds are not available once content is accessed or downloaded.
Access Issues: If you have trouble accessing or downloading purchased content, please contact us. We will ensure you receive working files or proper access.
Unauthorized Sharing: Purchased content is for personal use only and cannot be resold, copied, or distributed.
4. Refund Request Process
To request a refund or return, please follow these steps:
Contact our support team at 📧 support@legendaryrbsoul.com within the time window (14 days for merchandise, immediately for billing issues).
Provide your order number, name, email address, and reason for your request.
Our team will review your request within 2–3 business days.
If approved, you will receive instructions for returning your item or confirmation of a digital refund.
5. Late or Missing Refunds
Refunds may take 7–10 business days depending on your bank or credit card provider.
If you haven’t received your refund:
Check your bank account or card statement.
Contact your payment provider.
If still unresolved, contact us directly.
6. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. For size/color exchanges (when available), you will be responsible for shipping costs.
7. Policy Updates
Legendary R&B Soul may update this Refund Policy from time to time to reflect changes in law, our business practices, or the types of products/services we offer. Updates will be posted on this page with a “Last Updated” date.
Summary (Quick View for Users)
Merchandise: Refunds/exchanges within 14 days if unused.
Memberships: No refunds after access; cancellations stop future billing.
Digital Content: Non-refundable after download.
Refund requests: Contact support@legendaryrbsoul.com.